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FREQUENTLY ASKED QUESTIONS

GENERAL

Why did you launch Just Tall?

We founded Just Tall on the back of our 195 cm tall and slim founder’s endless sufferings at big and tall stores. And there are loads of big and tall stores out there.

But we’re not another big and tall store. Because not all guys get wider the taller they get. Many guys stay skinny the taller they get. And they’ll rarely find clothes that fit at regular stores (too short) nor big and tall stores (too baggy).

Tall skinny guys suffer and they don’t deserve it. They deserve, just like everyone else, to wear great fitting clothing that flatters their lean frames.

So we thought it was about time tall skinny guys found the right fit just as easily as short guys and big & tall guys. We built a new simple & sustainable tall lifestyle brand especially for these 'just tall' guys.

Our brand does extra long clothing without the extra width – a simple formula for the vertically gifted. We’re not the only tall slim specialist store but we’ve set ourselves apart by offering sustainable tall slim menswear that’s simple, long-lasting and affordable.

We can confidently say to every tall skinny guy: finding your fit is no longer a mission with Just Tall.

Read more about our story.

Why should I buy from you?

Here's a few reasons:

• We're a tall slim specialist store. We're tall and slim like you. We know how much tall slim guys like us suffer trying to find good fitting clothes. So you're more likely to get a great fit with us.

• For us, tall starts at 6'2", not 5'10". So when we say tall sizes we mean tall sizes (3" longer tops and up to 6" longer bottoms).

• We're NOT a generic store with a 'tall section' offering clothes that are sometimes still too short.

• We offer ethically and sustainably made clothing at an affordable price, including organic fabrics and recycled packaging.

• We have a super simple fit guide with height and weight advice. Hopefully you'll never have to return anything! In fact, only 9% of all our customers return their items for an exchange or refund.

• We're quick at customer support. Really quick. Help is only an email away. Test us out.

• We offer free worldwide shipping to many destinations with no customs duty / taxes for all UK, USA and EU customers.

• We offer no hassle 100% free UK and USA returns with free return shipping.

Where are you based?

We're based in both Earith, UK and Pennsylvania USA to guarantee super quick deliveries both sides of the pond.

Do you have a physical store?

No, we're an e-commerce store. But we'll never rule out opening a physical if the conditions are right. Watch this space!

Check out Our Fit page for detailed body typing and sizing. If you follow our sizing advice you'll probably get the right size - only 9% of our customers return their orders for an exchange or refund.

Do you have wholesale?

Yes we do! Please contact us with your enquiry.

Do you have an affiliate program?

Not yet. We plan to launch a program by end of 2024.

PRODUCT

Why do you only sell tops?

We only launched in February 2022. And as you know, there has been face ripping inflation and a recession. So we've had to navigate carefully. The good news is we're thriving and we'll be releasing new stuff every 3-6 months!

How can you charge £20 for a t-shirt when you're not a well known brand?

Quite a few reasons:

1. Ethics. This is hands down THE most important reason. Our factory workers are paid a decent, livable wage and not exploited for pennies like slaves. That means higher, but justified production costs.

2. Quality. You're simply getting a good garment that's made to last, not throwaway fashion that ends up in the bin after a few washes.

3. Our tops are 3" longer. Greater length = more fabric = higher cost.

4. Our fabrics are organic. Organic fabrics cost up to 20% more than non organic fabrics.

5. We order limited quantities focusing on quality and sustainability. Lower quantities means higher unit costs at the factory, but helps to guarantee we sell everything we buy.

Why do you only have limited styles and colours?

For us, less is more. We're a slow fashion brand focusing on quality and we only order based on market need, ensuring we actually sell everything we order.

Fast fashion brands usually over order by a wide margin to get bigger factory discounts, putting stress on the supply chain. In some cases, unsold clothing even ends up at landfills causing unspeakable horrors. We don't like reckless consumerism. Again, less is more.

Are your clothes ethically made?

Yes. Although we source from a couple of factories in India to give competitive pricing, we make sure they tick all the ethical boxes. We drop by now and again unannounced to see that the workers are happy and well looked after. Through fair pay, fixed working hours and clean environments. Ethics has and always will come before profits.

Check out our sustainability page for more info.

Why organic cotton?

Our single jersey combed cotton is soft, breathable and very durable. It's simply the best as it's non allergenic unlike polyester. It doesn't suffer from pilling after repeated washes, which can be itchy and just looks horrible.


Organic cotton is much more environmentally friendly. It uses up to 90% less water than normal cotton. Organic cotton also isn't grown using pesticides (which harms the soil).

Is your tall menswear pre-shrunk?

Yes it is. You can only expect up to 1% shrinkage if you follow the care guidelines.

How do I care for my clothes?

Machine wash at 30°C. Do not tumble dry or bleach. Use fabric softener and iron on low heat. When undressing, take your tops off from the bottom hem, not from the collar (so the collar keeps its shape).

For our graphic t-shirts, always iron inside-out. Never iron on the print.

FIT

How do I make sure I get the right size?

Check out our fit page to find your size.

We have kept our sizing super simple with a system based on 5 'just tall' body types. We also give height and weight brackets for each size.

Contact us if you need any more help and we'll be in touch within a few hours.

Why don't you have extra tall sizes?

Our tall sizes are the same as extra tall sizes at other brands. Our tops are 7.5 cm longer than regular sizes.

So if you're above 188 cm, our tall sizes will definitely be long enough. That's because we are a tall store catering for true tall guys.

Anyone below 188 cm is 'short' by our standards and might find our clothing too long!

Why don't you have semi-tall sizes?

Semi-tall is for guys under 188 cm. And anyone under that height is short by our standards!

Do you have many fits like regular / slim / relaxed?

We've kept our tops and t-shirts sizing simple with just one fit : a tall slim fit that is longer, not wider.

In our experience, that's the only fit that tall slim guys need. It is between a regular fit and a slim fit - fitted in the upper body and relaxed through the waist. The relaxed waist helps hide any belly fat you might have been cursed with.

Where are your 3XL Tall / 4XL Tall sizes?

We don't have 3XL and 4XL Tall because that's going into the realm of 'big and tall'. We're Just Tall after all, so our biggest size 2XL Tall covers guys up to around 275lb / 125kg.

I ordered the wrong size. Can I exchange / refund it?

Sure! We'll exchange and refund free of charge. You are only responsible for paying return shipping costs (except UK and USA customers - we'll send you a prepaid shipping label). Please contact us to start the returns process.

SHIPPING & CUSTOMS DUTY

What are your shipping options?

Check our shipping policy for more info.

Do I have to pay any taxes or import duties?

Shipments to the UK, USA and all 28 EU countries include tax and duties! So no customs delays or surprise costs.

All other destinations might be subject to tax and duties which we have no control over. Please contact your local tax authority for more info on these costs.

Can I change my order after making it?

We can change products and sizes if you tell us within a few hours of ordering.

When will I receive my order?

Before you order, the check-out page will display the shipping options and the transit time.

After you order, you'll get a tracking link so you can follow your shipment every step of the way.

What do I do if my order is late or never arrives?

Please allow a few more days past the delivery deadlines specified on the order page. If you still haven't received it after this time, please contact us and we'll fix it.

What do I do if I receive a defective item?

You're unlucky if you get a defective item as we have strict quality controls.

But if you do (we're not perfect all the time), please contact us attaching a picture of the defect.

We'll arrange a replacement free of charge, and you won't need to send the defect back.

RETURNS

What is your returns policy?

We have a 100% free 30 day returns policy with free return shipping if you're from the UK or USA.

If you're from another country, you only need to pay shipping to send your items back. Once we get them back you'll get a full product refund. Please use a tracked shipping service.

Check out our returns page for more info.