FREQUENTLY ASKED QUESTIONS

Two main reasons:

1. Our founder Ben is himself 6'5" and always suffers finding good fitting clothes on the high street. Not just suffers, but always goes home empty handed! So we wanted to launch a brand that fixes both his struggle and all other tall men's struggles everywhere.

2. There are plenty of big and tall stores. But there are still not enough specialist tall stores catering for tall slim and athletic men. And even less with sustainable options. So we wanted to give tall guys above 6'2 everywhere another option in great fitting and sustainable clothing without breaking the bank.

Here's a few reasons:

• We're a specialist tall store whose founder is tall (6'5" himself) and understands the suffering all tall guys go through when shopping for clothes.

• When we say tall sizes we mean tall sizes, (3" longer tops and up to 6" longer bottoms).

• We're NOT a generic store with a 'tall section' offering clothes that are sometimes still too short.

• Ethically and sustainably made clothing at an affordable price, including organic fabrics and recycled packaging.

• Super simple fit guide with illustrations, height and weight recommendations. Hopefully you'll never have to return anything!

• Super fast customer support - help is only a whatsapp message away!

• Free worldwide shipping to many destinations.

• No hassle free UK and USA returns with free return shipping.

We're based in the UK and we have a second warehouse in the USA for tall guys across the pond.

No, we're an e-commerce store. Feel free to WhatsApp us on +44 7391107474 with any questions before you buy and we'll give you as close to an in-store experience as possible!

Yes we do! Please contact us on hello@justtall.com for further info.

Not yet. We plan to launch a program by Spring 2023.

We only just launched in February 2022 and we're perfectionists. We want to perfect our first product in fabric and fit before expanding the range. But we hope to release more styles every few months.

Quite a few reasons:

1. Quality. You're simply getting a good garment that's made to last, not throwaway fashion that ends up in the trash after a few washes.

2. Our tops are 3" longer. Greater length = more fabric = higher cost.

3. Our fabrics are organic/recycled, which cost up to 30% more than non organic fabrics.

4. We order limited quantities focusing on quality and sustainability. Lower quantities = higher unit costs at the factory.

We're a slow fashion brand focusing on quality and we only order based on market need, ensuring we actually sell everything we order.

Fast fashion brands usually over order by a wide margin to get bigger factory discounts, putting stress on the supply chain. In some cases unsold clothing even ends up at landfills causing unspeakable horrors. We don't like reckless consumerism. For us, less is more.

Yes. Although we source from a couple of factories in India to give competitive pricing, we make sure they tick all the ethical boxes. We drop by now and again unannounced to see that the workers are happy and well looked after, through fair pay, fixed working hours and clean environments. Ethics has and always will come before profits.

Our single jersey combed cotton is soft, breathable and very durable. It's simply the best as it's non allergenic unlike polyester, and doesn't suffer from pilling after repeated washes, which can be itchy and just looks horrible.

Organic cotton specifically is much more environmentally friendly. It uses up to 90% less water than normal cotton. Organic cotton also isn't grown using pesticides (which harms the soil).

Yes it is. You can only expect up to 1% shrinkage if you follow the care guidelines.

Machne wash at 30 degrees. Do not tumble dry or bleach. Use fabric softener, iron on low heat and take tops off from the bottom hem, not from the collar (so the collar keeps its shape).

We have kept our sizing super simple with a system based on 5 'just tall' body types. We also give height and weight recommendations for each size.

Check out our fit page to find your size.

Drop us a WhatsApp message on +44 7391 107474 if you need any more help and we'll be in touch within a few hours.

Our tall sizes are the same as extra tall sizes at other brands. Our tops are 3" longer than regular sizes. So if you're above 6'2, our tall sizes will definitely be long enough. That's because we are a tall store catering for tall guys between 6'2" and 7'2. Anyone below 6'2" is 'short' by our standards and might find our clothing too long!

We've kept our tops and t-shirts sizing simple with just one fit : a tall slim & modern fit that is longer, not wider. It is between a regular fit and a slim fit - fitted in the upper body and relaxed through the waist.
When we launch bottoms (jeans / joggers etc), we hope to have two fits: regular fit and slim fit.

We don't have 3XL and 4XL Tall because that's going into the realm of 'big and tall'. We're Just Tall after tall, so our biggest size 2XL Tall covers guys up to 275lb / 125kg.

Sure! We'll exchange and send replacements free of charge. You are only responsible for paying return shipping costs (except UK and USA customers - we'll send you a prepaid shipping label). Please contact us on hello@justtall.com to start the returns process.

We have standard and express options to 80 worldwide destinations, with free shipping above a $ amount depending on destination.

Check our shipping policy for more info.

Shipments to the UK , USA and all 28 EU countries include tax and duties! So no customs delays or suprise costs.

All other destinations might be subject to tax and duties which we have no control over. Please contact your local tax authority for more info.

We can change sizes if you tell us the same day you ordered.

The check page will display the shipping options and the expected delivery deadline.

Please allow a few more days past the delivery deadlines specified on the order page. If you still haven't received it after this time, please contact us on hello@justtall.com and we'll fix it.

You're unlucky if you get a defective item as we have strict quality control in place. But if you do (we're not perfect all the time), please contact us on hello@justtall.com attaching some pictures of the defect.
We'll arrange a replacement free of charge, and you won't need to send the defect back.

We have a 100% free 30 day returns policy with free return shipping for all UK and USA customers.

Customers from other countries only need to pay to send their items back, but will get a full refund.

Check out our returns page for more info.